Transport Coordinator in Transfer Center Receives Transport Request

Case managers on the floor use the EMR integration to create a transport request with a one-click transfer of patient info into the StatCall system. The Transport Coordinator receives transport requests into the StatNexus Hub.

Transfer Center Assigns Transport Vendor

Transfer center reviews the call and chooses to share the call with an eligible transport vendor based on resource availability shown in the StatCall system.

Transport Vendor Assigns Vehicle

The call appears in the transport provider CAD and the provider's dispatchers assign a vehicle. The StatNexus feeds real-time status and location updates back to the transport coordinator.

Transfer Center Receives Confirmation of Transport & Information Integrates into Systemwide Analytics Dashboard

All transport data is captured by StatNexus allowing the transfer center to become a single source of truth for all transports. On-demand, customizable reports show compliance, on-scene times, number of transports and more broken down by time period, vendor, facility, department/floor and vendor.

Dispatch Accepts Call

The Dispatcher accepts a transport request directly in their CAD system.

Patient Information Flows to Dispatch CAD & Billing

Data automatically maps into the appropriate fields in dispatch and a compliant medical necessity form is automatically sent to your billing department.

Dispatch Dispatch Appropriate Vehicle

The dispatcher reviews the call and dispatches an appropriate vehicle based on level of service requested.

Patient Transported with Real-Time Transport Status Update & Monitoring

Any updates that occur within dispatch will automatically be sent to hospital users and patient's loved ones if desired allowing for complete transparency.

Patient & Loved Ones Accept Updates

Case managers ask the patient and loved ones if they would like real-time text and/or email updates and verify contact information.

Patient & Loved Ones Receive Real-Time Text/Email Updates

The patient and/or patient's loved ones receive real-time text and/or email updates letting them know real-time transport ETA and when the vehicle is enroute, at requesting facility, transporting and arrival at final destination.

Facility Staff Creates Transportation Request through StatCall

Case manager submits patient information and transportation request to StatCall.

Prior Authorization Request Automatically Transferred to Payor.

Payor receives a prior authorization request with complete patient information for the transport directly into their electronic system for review and approval.

Prior Authorization Approval Automatically Transferred to Transportation Provider

Once approved by the payor, the transportation provider receives the prior authorization immediately. The hospital is updated that prior authorization has been received on its transport status dashboard.

Payor Receives Confirmation and Record of Transport

Payor receives confirmation of transport completion with verifiable GPS tracking and time stamps through StatCall to update patient record.